Dr. Jens Thraenhart

Chief Executive Officer | Entrepreneur | Sustainability Advocate

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Topview Tower, Sukhumvit Soi 59, Bangkok, Thailand

About

Highly accomplished tourism executive with over 25 years of global experience, recognized for driving digital transformation, sustainable tourism development, and innovative marketing strategies across national tourism organizations, digital agencies, and hotel brands. A strategic leader and change agent with a proven track record of increasing revenue, fostering stakeholder engagement, and leading high-impact initiatives that position organizations for sustained growth and industry recognition.

Work Experience

Advisor

Saudi Tourism Authority

Jun 2024 - Present

Riyadh, Saudi Arabia

Advised the Saudi Tourism Authority on strategic initiatives and performance measurement for the Asia Pacific division, Experience Development department, and the Destination Management department, enhancing data-driven decision-making, strategic experience development, and regional DMO initiatives.

  • Provided strategic consulting to the Asia Pacific division, enhancing performance measurement and data analytics capabilities.
  • Developed an Authentic Experience Development Strategy and Framework, leveraging 'soft power' to conceptualize a 'themed year' initiative.
  • Conceptualized innovative programs, developing regional destination management transformation in Saudi Arabia.

Founding Partner & CEO

Chameleon Strategies

Sep 1999 - Present

Bangkok, Thailand

Co-founded and led a strategic consulting firm specializing in tourism, technology, and digital marketing, driving growth and innovation for international organizations while incubating high-yield ventures.

  • Provided strategic consulting services to international travel and tourism organizations, guiding them in capturing and executing emerging trends in technology, digital marketing, and customer relationship management.
  • Developed and incubated ventures, including the Enwoke social commerce and collaborative campaign management application, to increase visitor profit via High-Yield Tourism.
  • Served as an Affiliate Member of the UN Tourism and 2nd Vice Chair of the Board, influencing global tourism policies and strategies.

Chief Executive Officer

Barbados Tourism Marketing Inc. (BTMI)

Nov 2021 - Oct 2023

Bridgetown, Barbados

Spearheaded Barbados' national tourism organization as CEO, driving sustainable tourism growth, digital transformation, and public-private partnerships, culminating in the Green Destination Award 2023.

  • Led BTMI as CEO, promoting Barbados as a sustainable tourism destination and securing the prestigious Green Destination Award 2023.
  • Drove inclusive tourism initiatives, fostering balanced growth in tourist visitation, revenues, and productivity while reducing the Leakage Factor.
  • Implemented industry-standard procurement, KPI, and digital and data analytic practices, transitioning to a public-private partnership model with strong stakeholder engagement.

Executive Director (CEO)

Mekong Tourism Coordinating Office (MTCO)

Jul 2014 - Oct 2021

Bangkok, Thailand

Directed an inter-governmental body for six Greater Mekong Subregion governments, unifying regional tourism promotion and spearheading digital transformation initiatives.

  • Appointed CEO by six GMS governments, leading the inter-governmental body to promote the region as a single tourism destination.
  • Digitized organizational operations and introduced new programs to drive industry stakeholder engagement, organizing the annual Mekong Tourism Forum.
  • Recognized for innovation in digital platforms, including MekongTourism.org, Mekong Moments, and the Mekong Mini Movie Festival campaign.

President & Co-Founder

Dragon Trail

Aug 2008 - Jun 2014

Beijing, PR China

Co-founded and led Dragon Trail, a pioneering digital marketing agency specializing in the Chinese travel market, delivering award-winning campaigns for global travel brands.

  • Co-founded the first digital marketing and social media agency focused on travel to China, establishing offices in multiple countries.
  • Enabled global travel companies, including tourist boards and airlines, to effectively reach and connect with affluent Chinese travelers online.
  • Secured multiple industry awards for client digital campaigns, including 'Best E-Marketing Campaign by Travel Weekly China' and the 'Top 100 Asia Award'.

Executive Director, Marketing & CRM

Destination Canada

Jul 2005 - Jul 2008

Vancouver, Canada

Directed e-marketing, e-business, and CRM solutions for Canada's National Tourism Board, driving digital innovation and establishing key industry initiatives.

  • Oversaw the development and implementation of comprehensive e-marketing, e-business, and CRM solutions for Canada's official National Tourism Board.
  • Developed an award-winning web platform and a cutting-edge CRM system, collaborating on a new tourism brand.
  • Founded the Canada-e-Connect online tourism conference and Canadian e-Tourism Awards, fostering industry collaboration and innovation.

Executive Director, Digital Marketing

Fairmont Hotels & Resorts

Aug 2000 - Jul 2005

Toronto, Canada

Defined and executed Fairmont Hotels & Resorts' global digital marketing strategy, significantly increasing online revenue, brand awareness, and customer engagement.

  • Directed Fairmont's overall internet strategy, significantly increasing online revenue, brand awareness, and long-term customer relationships.
  • Secured prestigious awards for website design and online marketing, including 'World's Leading Hotel Website' and 'Brand eMarketer of the Year'.
  • Achieved top-performer ranking for Fairmont.com among travel firms online by The Economist Magazine in 2004, demonstrating digital leadership.

Education

Tourism & Hospitality Management

Hong Kong Polytechnic University

Aug 2018 - Jun 2022

Courses

  • Thesis: Strengthening cross-border tourism integration and resilience with an emphasis on post-COVID-19 recovery

Management in Hospitality

Cornell University

Aug 1998 - May 2000

International Management

University of Massachusetts at Amherst

Aug 1990 - Dec 1993

Courses

  • International Dual Degree Program with the University Center in Brig, Switzerland.

Volunteer

Executive Board Member

African-Asian Union for Tourism, Crafts, and Research (AFASU)

Jul 2023 - Present

Served as an Executive Board Member for AFASU, contributing to strategic initiatives in tourism, crafts, and research across African and Asian regions.

  • Contributed to strategic discussions and decision-making for tourism and craft development.
  • Supported research initiatives aimed at fostering sustainable growth in the tourism sector.

2nd Vice Chair

UNWTO World Tourism Organization Affiliate Members

Sep 2020 - Present

Served as 2nd Vice Chair for UNWTO Affiliate Members, influencing global tourism policies and strategies.

  • Provided leadership and strategic guidance as the 2nd Vice Chair of the UNWTO Affiliate Members.
  • Contributed to shaping global tourism policies and fostering collaboration among diverse stakeholders.

Founder & Permanent Board Member

Destination Mekong

Sep 2018 - Present

Co-founded and served as a Permanent Board Member for Destination Mekong, fostering regional tourism collaboration.

  • Co-founded and provided ongoing strategic direction for Destination Mekong.
  • Promoted regional tourism initiatives and partnerships within the Mekong subregion.

Board Member

GAIA (Grantley Adams International Airport Barbados)

Nov 2021 - Sep 2023

Contributed as a Board Member for Grantley Adams International Airport, supporting airport development and operations.

  • Provided strategic oversight for airport operations and development initiatives.
  • Contributed to decisions impacting international air travel and regional connectivity.

Board Member

BHTA (Barbados Hotel & Tourism Association)

Nov 2021 - Sep 2023

Served as a Board Member for the Barbados Hotel & Tourism Association, supporting the local hospitality sector.

  • Contributed to initiatives aimed at strengthening the local hotel and tourism sector.
  • Provided guidance on industry challenges and opportunities.

Board Director (served as Chair 2021/2022)

Caribbean Tourism Organization

Nov 2021 - Sep 2023

Served as Board Director and Chair for the Caribbean Tourism Organization, guiding regional tourism development.

  • Directed board activities and strategic planning as Chair for the 2021/2022 term.
  • Contributed to regional tourism development initiatives and stakeholder engagement.

Board Member

PATA (Pacific Asia Travel Association)

Apr 2010 - Apr 2018

Served as a Board Member for PATA, contributing to the development of the Asia Pacific travel industry.

  • Contributed to strategic planning and initiatives for the Pacific Asia Travel Association.
  • Supported programs aimed at sustainable tourism growth across the Asia Pacific region.

Chair

PATA China (Pacific Asia Travel Association)

Jul 2011 - Dec 2013

Chaired PATA China, leading strategic initiatives for the Chinese travel market.

  • Led strategic direction and operations for PATA China.
  • Fostered collaboration and growth within China's travel and tourism sector.

Executive Board Member

IFITT (Intern. Federation for IT in Travel and Tourism)

Jan 2008 - Feb 2010

Served as an Executive Board Member for IFITT, advancing information technology in travel and tourism.

  • Contributed to the strategic direction of IT application in the travel and tourism industry.
  • Supported initiatives for technological innovation and adoption within the sector.

Executive Board Member

HSMAI (Hospitality Sales & Marketing Association)

Jan 2005 - Feb 2010

Served as an Executive Board Member for HSMAI, contributing to sales and marketing excellence in hospitality.

  • Provided executive guidance on hospitality sales and marketing strategies.
  • Supported professional development and industry best practices.

Chair

Canadian e-Tourism Council

Jan 2006 - Jan 2008

Chaired the Canadian e-Tourism Council, fostering digital transformation in Canadian tourism.

  • Led the Canadian e-Tourism Council, promoting digital innovation across the national tourism landscape.
  • Facilitated collaboration among stakeholders to advance e-tourism strategies and adoption.

Projects

Asian Development Bank / Mekong Tourism Coordinating Office - COVID Tourism Recovery Plan

Jan 2021 - Dec 2021

Developed a Greater Mekong Subregion COVID Tourism Recovery Plan.

Guilin Tourism Administration, PR China / ADB - Sustainable Tourism Strategy

Jan 2020 - Dec 2020

Developed a Sustainable Tourism Strategy for Guilin, PRC.

Asian Development Bank (ADB) - Regional Tourism Strategy for Central Asia Economic Cooperation (CAREC)

Jan 2019 - Dec 2019

Formulated a Regional Tourism Strategy for Central Asia Economic Cooperation (CAREC).

Viet Nam National Administration of Tourism / Swiss Economic Corporation Org. (SECO) - Tourism Marketing Strategy

Jan 2019 - Dec 2019

Developed a Tourism Marketing Strategy for Viet Nam.

Ministry of Environment and Tourism, Mongolia / (German Development Corp (GIZ) - Digital Platform & Marketing Campaign

Jan 2019 - Dec 2019

Developed Mongolia.travel Digital Platform & #FeelMongolia Marketing Campaign.

Organization of Islamic Cooperation (OIC) - Regional Tourism Corridor Strategy

Jan 2019 - Dec 2019

Formulated a Regional Tourism Corridor Strategy.

Ministry of Information and Tourism, Lao PDR / GIZ / ADB - Explore Laos Digital Platform & Launch Campaign

Jan 2018 - Dec 2018

Developed 'Explore Laos' Digital Platform & Launch Campaign.

Tourism Authority of Thailand (TAT) - Taste Thailand Digital Platform

Jan 2018 - Dec 2018

Developed 'Taste Thailand' Digital Platform.

Dusit Thani Hotels & Resorts - Digital Marketing Strategy

Jan 2014 - Dec 2014

Developed a Digital Marketing Strategy.

United States Development Org. (USAID) - China Tourism Marketing Strategy for Jordan

Jan 2013 - Dec 2013

Developed a China Tourism Marketing Strategy for Jordan.

Shinta Mani Hotels Cambodia - Hotel Distribution Strategy

Jan 2013 - Dec 2013

Developed a Hotel Distribution Strategy.

Norwegian Cruise Lines - China Entry Strategy

Jan 2013 - Dec 2013

Developed a China Entry Strategy.

Tourism Authority of Thailand (TAT) - Blogger Match Up Social Influencer Program

Jan 2013 - Dec 2013

Implemented a Blogger Match Up Social Influencer Program.

Dalian Municipal Government / Pacific Asia Travel Association (PATA) - Tourism Development Master Plan

Jan 2013 - Dec 2013

Developed a Tourism Development Master Plan.

Swire Hotels - Group Hotel Distribution Strategy

Jan 2013 - Dec 2013

Developed a Group Hotel Distribution Strategy.

Ministry of Tourism and Antiquities, Saudi Arabia - Digital Transformation Stakeholder Seminars

Jan 2012 - Dec 2012

Conducted Digital Transformation Stakeholder Seminars.

Australian Tourism Data Warehouse (Australian Government) - China Digital Marketing Course

Jan 2012 - Dec 2012

Created a China Digital Marketing Course for the Australian Travel Industry.

Atout France (National Tourism Board of France) - China Outbound Tourism Strategy

Jan 2012 - Dec 2012

Developed a China Outbound Tourism Strategy.

Atlantis Dubai - China Outbound Tourism Strategy

Jan 2012 - Dec 2012

Developed a China Outbound Tourism Strategy.

United Nations World Tourism Organization (UNWTO) - North Korea Tourism Marketing Strategy

Jan 2012 - Dec 2012

Developed a North Korea Tourism Marketing Strategy.

Posada Hotels, Mexico - Digital and Distribution Strategy

Jan 2011 - Dec 2011

Developed Digital and Distribution Strategy.

Banff Lake Louise Tourism, Canada - Social Media Strategy / China Tourism Strategy

Jan 2008 - Dec 2010

Developed Social Media Strategy and China Tourism Strategy.

European Travel Commission (ETC) - Digital Marketing and Website Strategy

Jan 2008 - Dec 2008

Developed a Digital Marketing and Website Strategy.

Tourism Whistler, Canada - Social Media Strategy

Jan 2008 - Dec 2008

Developed a Social Media Strategy.

Awards

Green Destination Award

Green Destinations

Jan 2023

Awarded to Barbados Tourism Marketing Inc. under my leadership for promoting sustainable tourism.

The Most Influential Leaders in Travel, Travel Vertical

Travel Vertical

Jun 2022

Recognized as #7 overall among top 10 leaders and #1 for Creativity and Brand Storytelling in the travel industry.

Global Tourism Hero

World Tourism Network

Sep 2021

Awarded for significant contributions and leadership in the global tourism sector.

Top 20 Extraordinary Minds in Travel and Tourism in Europe

Hospitality Sales & Marketing Association International (HSMAI)

Feb 2014

Recognized for exceptional strategic thinking and innovation in European travel and tourism.

Top 25 Most Extraordinary Sales and Marketing Minds in Travel and Hospitality

Hospitality Sales & Marketing Association International (HSMAI)

Feb 2004

Acknowledged for outstanding contributions to sales and marketing within the travel and hospitality industry.

Top 100 Rising Stars of the Travel Industry

Travel Agent Magazine

Jul 2003

Identified as one of the top emerging leaders shaping the future of the travel industry.

Publications

High-Yield Tourism Podcast

Co-Host

May 2024

Co-hosted a podcast rethinking tourism growth strategy to focus on high-yield travelers, increasing profits, reducing leakages, and balancing economic/social impacts.

Balanced Tourism Blog

Publisher, Editor, and Author

Jan 2024

Maintained a blog focused on balanced tourism, offering insights and perspectives on sustainable and responsible travel.

Routledge Handbook of Trends and Issues in Tourism Sustainability, Planning and Development, Management, and Technology. Chapter 12: Trends and Issues with regional tourism partnership formation

Routledge

Jul 2023

Authored a chapter on regional tourism partnership formation within a comprehensive handbook on tourism sustainability.

Mekong Stories Book

Creator & Publisher

Oct 2021

Created and published a guide to hidden stories in the Mekong Region, highlighting cultural, social, and environmental impacts of tourism and efforts towards a balanced industry.

Mekong Trends Report on Responsible Tourism in the GMS

Publisher & Author

Jun 2019

Authored and published a snapshot report on responsible and sustainable tourism in the Greater Mekong Subregion (GMS) and its impact on local populations.

Mekong Trends Snaphot Report on GMS Aviation

Publisher & Author

Jun 2017

Authored and published an in-depth analysis of tourism transformation in the GMS, focusing on low-cost carriers and new flight routes.

China Travel Trends Book - Year of the Dragon Edition

Creator, Editor in Chief & Author

May 2012

Created, edited, and authored a guide providing updated insights into trends and challenges faced by international travel companies in China.

Social media tourism marketing in China

Springer Berlin Heidelberg

Jan 2011

Authored a section on social media tourism marketing in China within 'Trends and Issues in Global Tourism 2011'.

China Travel Trends Book - Year of the Tiger Edition

Creator, Editor in Chief & Author

May 2010

Created, edited, and authored a comprehensive guide to trends and challenges for international travel companies entering the Chinese market.

Languages

English (Native) , French (Proficient) , Spanish (Conversational) , Mandarin (Chinese) (Basic) , Thai (Conversational) , German (Native)

Skills

Communication & Advocacy

  • Keynote Speaking
  • Servant Leadership
  • Cross-cultural Communication
  • Storytelling
  • Public Relations

Strategic Leadership

  • Digital Strategy
  • Leadership
  • Entrepreneurship
  • Board Governance
  • Change Management
  • Fiscal Stewardship

Tourism & Hospitality Management

  • Tourism
  • Hospitality
  • Sustainable Tourism
  • Destination Marketing
  • Regional Collaboration
  • Public-Private Partnerships
  • Policy Influence

Digital Transformation & Marketing

  • Digital Marketing
  • E-marketing
  • E-business Strategies
  • CRM Solutions
  • Social Media Marketing
  • Website Development
  • Data Analytics
  • AI & Data Integration

Business Development

  • Innovation
  • Venture Incubation
  • Customer Relationship Management
  • Revenue Growth
  • Stakeholder Engagement
  • Procurement

Market Research & Analysis

  • Data Analysis & Research
  • Performance Measurement
  • Emerging Trends Analysis
  • Market Penetration